Privacy Policy

Last updated: 2 September 2026

1. Who we are

Pinpoint Interiors Ltd, trading as Pinpoint Interiors, provides kitchen, bathroom, interior and external improvement services.

For data-protection purposes, Pinpoint Interiors Ltd is the “data controller” responsible for the personal information described in this policy.

Company number: 13101447
Registered office: 43 Blaze Park, Kingswinford, England, DY6 0LR
Email: info@pinpointinteriors.co.uk
Telephone: 07714 305662

2. Information we may collect

Depending on how you contact or work with us, we may collect:

  • Your name, address, email address and telephone number.

  • Details about your property and proposed project.

  • Measurements, plans, photographs, videos, design preferences and product selections.

  • Details of your budget, quotation and agreed work.

  • Messages and correspondence sent by email, telephone, WhatsApp or social media.

  • Appointment, delivery and property-access information.

  • Invoices, payment records and transaction details.

  • Reviews, testimonials or project photographs where you have agreed to their use.

  • Technical information collected when you use our website, such as your IP address, browser type, device information and pages visited.

We do not normally require special-category information, such as medical information. Please avoid providing this unless it is relevant and necessary—for example, an accessibility requirement affecting the design or completion of your project.

3. How we collect your information

We may receive personal information:

  • Directly from you when you telephone, email, send a WhatsApp message or contact us through social media.

  • During a property visit, consultation or survey.

  • While preparing a quotation or completing an agreed project.

  • From another person acting with your permission, such as your partner, landlord, managing agent or family member.

  • Automatically through our website and its cookies or similar technologies.

  • From suppliers, delivery companies or specialist trades where necessary to manage your project.

4. How and why we use your information

We may use your information to:

  • Respond to enquiries and discuss your requirements.

  • Arrange property visits, measurements and consultations.

  • Prepare designs, estimates and quotations.

  • Order products and arrange deliveries.

  • Manage and complete agreed work.

  • Communicate with you about appointments, changes, payments and progress.

  • Issue quotations, invoices, receipts and other business documents.

  • Keep financial, tax and accounting records.

  • Manage warranties, defects, complaints or insurance matters.

  • Recover outstanding payments or deal with legal disputes.

  • Protect the security and operation of our website and business systems.

  • Improve our website and understand how visitors use it.

  • Publish approved reviews, testimonials and project photographs.

  • Comply with legal, tax, regulatory and insurance obligations.

5. Our lawful bases

Under UK data-protection law, we must have a lawful reason for using your personal information. We generally rely on:

Contract: Where the information is needed to provide a quotation, take steps at your request before entering into a contract or complete agreed work.

Legal obligation: Where we must retain or provide information to comply with tax, accounting or other legal requirements.

Legitimate interests: Where reasonably necessary to operate and protect the business, manage customer relationships, respond to enquiries, maintain records, recover debts or improve our services, provided your rights do not override those interests.

Consent: Where you have specifically agreed to something, such as the publication of an identifiable testimonial or photographs of your property, or the use of optional website cookies. You may withdraw your consent at any time.

If you do not provide information needed to prepare or fulfil a quotation or contract, we may be unable to provide the requested service.

6. Photographs and project content

We may take photographs or videos to document progress, workmanship, product installation, defects or completed work.

We will ask for permission before using identifiable photographs, videos, reviews or testimonials for advertising, social media or our website. Wherever practical, personal possessions, people, house numbers and other identifying details will be excluded.

You may withdraw your permission for future use by contacting us. We will remove the content from platforms under our control where reasonably possible, although we may retain private copies where required for contractual, insurance or legal purposes.

7. Who we may share information with

Where necessary, limited information may be shared with:

  • Product suppliers, manufacturers and delivery companies.

  • Specialist trades or subcontractors involved in your project.

  • Accountants, bookkeepers, insurers and professional advisers.

  • Website, email, telephone, cloud-storage and IT service providers.

  • Accounting, banking and payment-service providers.

  • Government bodies, regulators, courts, law-enforcement agencies or HM Revenue & Customs where legally required.

  • Debt-recovery or legal services where necessary to recover payment or protect our legal rights.

These parties will only receive the information reasonably required for their role.

Our website is hosted by Squarespace. We may also use services including QuickBooks, banking providers, WhatsApp and social-media platforms to manage communications and business records. These providers process information according to their own privacy terms and data-protection responsibilities.

We do not sell or rent your personal information.

8. International data transfers

Some of our service providers may store or process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate data-protection safeguards are used, such as UK adequacy regulations or approved contractual protections.

9. How long we keep information

We keep personal information only for as long as reasonably necessary:

  • Enquiries that do not lead to work will normally be retained for up to two years after the last contact.

  • Project correspondence, quotations, contracts and completion records will normally be retained for up to six years after the project ends.

  • Invoices, transaction details and accounting records will generally be retained for at least six years from the end of the relevant financial year, or longer where required by law.

  • Photographs and testimonials used with consent may remain in use until they are no longer required or permission is withdrawn.

  • Information relating to a dispute, warranty, insurance matter or legal claim may be retained for longer where reasonably necessary.

Information may be deleted or securely anonymised when it is no longer required.

10. How we protect your information

Reasonable technical and organisational precautions are used to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Access is limited to those who genuinely need the information for business purposes. However, no internet, email or electronic-storage system can be guaranteed to be completely secure.

11. Cookies and website analytics

Our website may use cookies and similar technologies. Cookies are small files placed on your device which help the website operate, remember preferences and provide information about how the site is used.

Strictly necessary cookies may be used without consent because they are required for the website to function. Optional analytics, advertising or third-party cookies will only be used where appropriate consent has been provided.

You can accept, reject or manage optional cookies through the website’s cookie settings. You may also delete or block cookies using your browser settings, although this may affect some website features.

Links to Facebook, Instagram or other external websites are governed by the privacy and cookie policies of those services.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete information in certain circumstances.

  • Ask us to restrict how information is used.

  • Object to processing based on legitimate interests or direct marketing.

  • Request the transfer of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

These rights are subject to certain legal exemptions. To make a request, email info@pinpointinteriors.co.uk. We may need to confirm your identity before releasing or changing personal information.

We do not use personal information to make decisions based solely on automated processing or profiling.

13. Complaints

If you have concerns about how your information has been handled, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

14. Changes to this policy

This policy may be updated occasionally to reflect changes to our website, services or legal obligations. The latest version will always be published on this page with its revision date.